Studio Policies

Attire

For most of the classes being offered students can wear shorts, tank tops, sport bras or yoga pants. If unsure of what to wear or bring please check Schedule House’s class descriptions for the appropriate dress code. Please note some classes recommend students wear or bring with them; knee pads, high heels, leg warmers etc. So when in doubt please check Schedule House!

For beginner pole classes we highly recommend wearing comfortable and easy to move around in clothes, such as shorts, leggings, tights, sport bras, t-shirts and tank tops. Work out wear is appropriate as well. For more advanced pole classes; we highly recommend wearing a sport bra and a pair of shorts as you may require more skin contact to do more advance moves on the pole.

For Aerial Silks we recommend leggings or tights and a t-shirt or tank top. Students can also wear a sport bra underneath as well. We do not recommend shorts for these classes.

Twerk-out, Low Flow, Sexy Flow and Choreo classes we recommend that students bring leg warmers, heels and/or knee pads to class with them. If in doubt though, just check with the instructor or online through Schedule House.

All other classes, parties or private lessons we highly recommend wearing comfortable and easy to move around in clothes, such as shorts, leggings, tights, sport bras, t-shirts and tank tops. Work out wear is appropriate as well.

Lockers

Lockers are available for use by all members and drop ins. We do require that students bring their own lock with them. Lock rentals are not available at this time. We also ask that students be respectful and clean out the locker and remove the lock when their class is finished. Please do not leave anything overnight in the lockers.

Cancelations

All classes must be cancelled 4 hours prior to the start of class. Online is the easiest way to cancel a class through your account. Cancelling a class after the 4 hour window before a class is scheduled to start; your account will be charged a $10 late cancel fee which will need to be paid before your next scheduled class.

No Shows

Anyone who registers for class but does not show up for their scheduled class (no show) will either be charged a $20 fee if on a membership or 1 class will be deducted from their class pack. We encourage people to cancel class at least 4 hours before their scheduled class. Cancelations for class can be done online through our website or through the App; Schedule House. Instructors will take attendance upon the beginning on classes.

Class Minimum

The studio holds the right to cancel any class, series, workshop, or event that does not have a minimum of 4 people registered.

Safety and General Rules

All aerial moves require a mat or a spot before performing the move during practice and class times. Please do not try moves that you have not been properly trained to do so.

For safety reasons, all jewelry must be taken off prior to any class. Failure to do so could result in a serious injury and/or could damage our equipment. This includes rings, bracelets, earrings. Etc.

All aerial classes will begin with a short warm up. For Open Studio Time or any early arrivals for classes we advise you do a brief warm up before attempting any aerial moves.

Please do not play with, pull or hang from the hanging curtain walls.

Each pole has a marked band around the top. We ask that all members and students be respectful of this marked band and do not climb past it.

For most classes we usually recommend you wear a tank top or sports bra and shorts. Please check class descriptions online for appropriate attire prior to classes.

Please do not arrive earlier than 30 minutes before the first class of the night.

Please wipe down the poles after class.
We ask that everyone acts in a respectful and friendly manner towards all students who attend The Pole House. Please no name calling or putting others down. This is a friendly environment and we encourage you to offer your fellow students support. Anyone who acts disrespectful will be asked to leave.

Please no drugs or alcohol, if you are suspected of being under the influence you will be asked to leave.

We recommend that all students bring water with them for classes. Water is also available at the studio for purchase.

Refunds

We do not offer refunds on any of our class packs, memberships, contracts, merchandise, workshops, or deposits for parties.

Studio Disclaimer

The Pole House Inc. reserves the right to make changes to our pricing, schedules, staffing and policies as needed without notice.

Stat Holiday Closures

The studio will be closed on any statutory holiday unless otherwise posted on the online schedule. 

Payment Options

Please be aware we accept MasterCard, VISA, Cash and E-Transfer as payment options in the studio, No Debit/Interact. If using E-transfer, it must be completed and processed at least 24 hours prior to a scheduled time slot. (Admittance to the scheduled time slot may not be allowed if this requirement is not met.)